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Terms and conditions


Content:

Log statistics
Order
Payment
Delivery
Right of cancellation
Claim
Warranty
E-marketing
Responsibility & reservation
Contact information
Right to complain
Standard regret form
Personal data protection
Cookies

Current terms and conditions are valid for all shopping on done via www.hm-wood-shop.co.uk.

Log statistics
The log statistics is used on www.hm-wood-shop.co.uk and means that a statistic system obtains information which can give a statistical picture on how many visitors a website has, where they come from, which part of the website this is left etc. On www.hm-wood-shop.co.uk the log statistics are used with the purpose to optimize the website and its functionality, as well as increasing the user friendliness.

We do not register any information about you or any other customer that can be traced to a physical persons, if it’s not regarding sale from our online store. See the personal data protection above. As registered at www.hm-wood-shop.co.uk you always have the right to demurrer against the registration and you have the right to gain insight in which information that is registered about you. You have these rights from The Danish Act on Processing of Personal Data and an enquiry on this matter should be directed to HM-wood-shop.co.uk via e-mail: sales@HM-wood-shop.co.uk.

Order
You can order goods from www.hm-wood-shop.co.uk directly from the homepage. If you have any questions about the goods that are not found on the site, you are welcome to contact us. You must be 18 years old before you can shop on HM-wood-shop.co.uk – if you are under 18 years old, you must have an approval from your parents. A purchase can always be cancelled by a parent, if it turns out that it is made by a child or someone under 18 years old.

When you have made your order via the above, you will be registered as a customer in our database. All prices on the website are indicated incl. VAT and in GBP. All prices on the website are indicated incl all levies and duties etc. The prices are day prices. When you trade with HM-wood-shop.co.uk you enter agreements on english. If you want to receive a copy of your order confirmation, you can login on the website or send an e-mail to sales@HM-wood-shop.co.uk. This is the buying process via our online shop:

  1. The wanted goods are added to the shopping basket
  2. When the wanted goods are in the shopping basket press the button "Check-out"
  3. Check-out (Complete order): Then you will be asked to enter your contact and delivery information.
  4. Choose method of payment and shipping.
  5. Enter your credit card information.
  6. Approve your order by marking: "I approve the terms and conditions" and press on the button "Complete the order".

If the payment was completed without any errors you will get an e-mail with your order confirmation. If the payment was not completed you will be presented to an error message and you can press on the button "Return" to try again.

When the payment is completed successfully you will receive an e-mail on the address entered earlier. Immediately after the completed purchase, you will receive your order confirmation. If you do not receive the order confirmation via e-mail you can contact HM-wood-shop.co.uk either by sales@HM-wood-shop.co.uk, or via the phone number 020 3868 71 22. All deals will be made in English.

Payment
If you are paying with a debit card you are secured against abuse. You have the possibility to reject a payment when you receive your payment overview. As a rule of thumb, you have no excess in case your cart is being abused in an internet store that is using SSL (Secure Socket Layer) in the payment system. In our e-shop you can pay with Dankort, e-Dankort, Mastercard, EUROcard, VISA and VISAelectron, Maestro. HM-wood-shop.co.uk does not demand a fee when paying with Debet or Credit cards.

You can also pay via bank transfer (N.b! by bank transfer you are not protected by the demurrer agreement). We send your goods as soon as the payment is received. Send and e-mail to; sales@HM-wood-shop.co.uk if you want to use this solution. Data you send in relation to a purchase payed with a credit card is encrypted (SSL) and it is only PBS/Nets there can read them. Neither www.hm-wood-shop.co.uk or others have the possibility to read the data. The amount of money for the purchase is withdrawn when the goods are shipped from HM-wood-shop.co.uk. When paying with a bank transfer the good will be send when the payment is registered. There can never be a withdrawal of a higher amount of money than you have approved.

Delivery
The delivery is done by DHL Express or DHL Freight depending on the size of the product. The delivery only includes the product found in the order confirmation. The delivery time is 4-10 weekdays for products on HM-wood-shop.co.uk. When ordering two or more products, the delivery might be split into two or more deliveries. The split delivery will not cause additional cost for the customer. In case of visible damages, misdelivery or complaints, it is very important to mention this to the carrier/post so it can be added to the consignment note.

It is therefore always a good idea to inspect the goods delivered. If possible, take a digital photo of the damage(s) on the delivery and send it to sales@HM-wood-shop.co.uk with the following information: the delivery day, time and a description of the damage. To get you product(s) delivered you must pay for shipping. The shipping price is from £9,90 and up to £34,90 depending on the product. The shipping price will show once the product is added to the basket.

Right of cancellation
You have 14 days to invoke the right of cancellation when making a purchase on HM-wood-shop.co.uk. The right of cancellation expires 14 days after the day you; a) recieve your product b) recieve the last product you ordered, when the order contains more than one product, and when they are delivered seperately c) recieve tha last consigment, or the last part, when dealing with an order of multiple consigments or parts.

You have 14 days to give us notice, if you want to invoke the right of cancellation. The notice must be made by sending an e-mail to sales@HM-wood-shop.co.uk or call us on 20 3868 71 22. In your message you must make it clear that you want to invoke the right of cancellation. You can also choose to use our standard regret form and send it per e-mail. You will find it with the order confirmation and in the bottom of this document. You cannot regret the purchase simply by refusing to recieve the product. You have give us notice as well.

Return
You must return your order to us without unnecessary delay and no later than 14 days after you have given us notice of the return. You must defray all the direct expenses in relation to return shipping of the product(s). When returning the product(s) you are responsible for the product(s) packaging. You cary the risk of the product from the time of delivery.

Products not covered by the right of cancellation
The following produduct types are not covered by the right of cancellation:
1. Products that are delivered custom-made or have clear signs of usage.
2. Products bought in special measures are therefore not covered by the right of cancellation. For instance, it could be all wooden boards cut to size.

You are responsible for any deterioration that may have happened due to use of the product in a way it is not supposed to be used. In other words, you can use the product in the same way as in a store. If the product is used beyond this description, we consider it used, which means that in case you regret your purchase, you only recieve a part or none of the amount you payed, depending on the products value in a re-sale. Therefore, to recieve a full refund you can only use the product like you would in a store, i.e not really use it.

Return payment of the purchase
If you regret your purchase you will be returned the amount that you payed us. In case of a depreciation in the product value that you are responsible for, the amount will be taken from your refund. If you use your right of cancellation we will refund all payments recieved from you, including shipping cost (all though not any extra costs that might be connected to your own choice of shipping if it is more expensive than the cheapest method), without unnecessary delay and without exception no later than 14 days after you have given notice that invoke your right of cancellation.

We use the same method of payment in your refund as the one you used for the original payment, unless you explicitly asked for other arrangements. We can withhold the refund until we have recieved the products, unless you before hand have shown documentation of its return. If you regret your purchase, the product must be shippet to the manufacturer. Contact us to get the right address.

Please note that the product is shipped straight from the manufacturer and therfore often needs to be returned to that address. The customer transaction will be quicker if you contact us before you ship the product(s), so that we can inform you of the right address.

What should I include in the return shipment? You should include a copy of the order confirmation. The customer transaction is also quicker if you use our standard regret form. Please note we do not accept packages on COD.

Claim
According to the law of purchase there is a 24 month right of claim on all products. The right of claim means that you have a claim in case of flaws and deficiencies on the product in the first 24 months after your purchase. There is a requisite that these flaws and deficiencies are not a result of: misuse of the product, or other damaging actions on your behalf. If the product is subject to a flaw or deficiency, you can either have the product; fixed, exchanged, fully refunded or a partial refund of your money and keep the product, depending on the specific case. HM-wood-shop.co.uk cannot be held responsible for de- or reinstallation of sold products. You must make your claim within reasonable time after ascertaining the flaw or deficiency. If you make your claim within 2 months, your claim will be considered in time. We will refund fair shipping costs that you might have in connection to the return of the product, when the claim is valid.

We refund shipping costs within reason
If your claim is valid, we will refund you shipping costs, within reason. The product is shipped directly to the manufacturer, so please contact us for the right address.

Please note that the product is shipped straight from the manufacturer and therfore often needs to be returned to that address. The customer transaction will be quicker if you contact us before you ship the product(s), so that we can inform you of the right address. We require the following information when you ship something to us:

When you return the product, we request that you inform us of the problem in as much detail as possible. Remember that the product always should be shipped in a secure way, and remember to get a receipt for shipment so we can make a refund for your shipping costs. Please note! We do not recieve products on COD or similar. In case of visible damage or misdeliveries we recommend that you point this out to the carrier, so that it can be added to the consignment note. It is always a good idea to check the product upon delivery. Please have in mind that a margin of 2 mm in length and width should be tolerated.

Access to complaint
If you wish to complain about your purchase, please direct your enquiry to sales@HM-wood-shop.co.uk.

You will find the complaint portal here: http://ec.europa.eu/consumers/odr/.

E-marketing
No e-mail adverts, news releases, or similar are distributed to the customer unless they have actively signed up for it.

Responsibility and reservations
All buildings are different, and there are different reservations and requisites for any new development. That is why all installation guides, both written and verbal, are only guiding. It is your own responsibility to confer with a construction adviser. HM-Wood-Shop.co.uk reserve the right to refuse an order, for instance in case of a discontinued product, price error and other situations where reasonable sense should be cause of this. Furthermore, we reserve the right to refuse an order where the size could result in a disproportionately large loss of materials. You will as a customer always be made aware of any refusal.

Contact information
HM-wood-shop.co.uk (HM Group Denmark A/S)
Havnevej 12B
9560 Hadsund
Phone number: 020 3868 71 22
CVR: 30527615
WEB: www.hm-wood-shop.co.uk
Email: sales@HM-wood-shop.co.uk
 

Standard cancellation form

(This form is only filled out and returned if the right of cancellation is valid) - To HM-wood-shop.co.uk, Havnevej 12B, 9560 Hadsund. Tlf. 020 3868 71 22, E-mail: sales@HM-wood-shop.co.uk - I/we (*) hereby announce that I/we (*) wish to use our right of cancellation in relation mine/our (*) sales contract on the following products (*)/delivery of the following services (*) - ordered on (*)/recieved the (*) - Customer's name (Costumers' names) - Customer's address (Customers' address) - Customer's signature (Customers' signatures) (Only if the content of the form is on paper) - Date (*) The non-relevant is crossed.

 

Privacy policy


We only collect personal data where this is relevant to us, and we only collect personal data if it is relevant to your activity at HM-Wood-shop.co.uk. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only store your personal data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which it was collected.
 

Data we collect


If you wish to purchase and receive a product from us, we need to collect certain personal data in order to be able to complete the transaction and offer you our services. We can collect information such as name, email address, postal address, delivery address (if this is different from the postal address), telephone number and payment information. HM-Wood-shop.co.uk collects and processes your personal data when you do the following:

- Visit our website
- Complete a purchase of our products
- Review our website
- Send us questions, complaints or feedback
 

The data controller


The data controller responsible for collecting, processing and using your personal data from our webshop is HM Group Denmark A/S, Havnevej 12b DK-9560, CVR-number: 30527615
 

Basis and purpose of processing


We collect your general contact information such as name and address in order to be able to deliver the product you purchase from us. We collect your email address in order to be able to send you an order confirmation email and delivery confirmation.

When you pay for your product, we collect information about your name, your card data and your IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and the fulfilment of the agreement entered into.

If you do not wish to provide the personal data required in order to complete a purchase of a product, you will unfortunately not have the opportunity to purchase products at www.HM-Wood-shop.co.uk.

Your information will be stored for a minimum of 5 years after the order is completed. This is carried out as part of a legal obligation.
 

Other recipients of personal data


We do not sell your personal data to third parties, and we do not transfer your personal data to third countries. In addition, we collaborate with a number of other companies that store and process data. The companies process data solely on our behalf and cannot use it for their own purposes.

We only work with data processors in the EU or in countries that can adequately protect your information. If you have ordered delivery, information about your name, address, telephone number and email address will be handed over to one of our suppliers, as well as the courier for the purpose of delivering your purchases. If you choose to review our webshop, your name and email address will be transferred to the review website Trustpilot. We host our webshop and payment system through DanDomain, which acts as our data processor. All personal data that you provide at our website will be stored in DanDomain’s data centre. When data is entered into the database, this is carried out via an SSL encrypted line. We have entered into data processing agreements with our data processors, which is our guarantee that they comply with the applicable rules regarding the protection of your personal data.
 

Your rights


As the registered subject, you have a number of rights, which we must ensure fulfilment of at all times. You have the right to request the following from us:

- To access and correct/change your personal data
- To have personal data deleted

In addition, you have the right to object to the processing of your personal data, and you have the right to file a complaint with a data protection authority. If you no longer want us to process your personal data, or you wish for us to limit the processing of your personal data, you can also write to us with this request via sales@hm-wood-shop.co.uk If you have questions relating to our privacy policy, you can contact HM-Wood-shop by telephone at 020 3868 71 22.
 

  

Cookies

 

What is a cookie?


A cookie is a small data file that is sent to the browser and stored there, in order for a website to be able to recognise your computer. All websites can send cookies to your browser if the browser settings allow it. Websites can only read information from cookies that they have saved themselves and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for an extended period of time. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the page, which means that they are not permanently saved on your computer. Most companies use cookies on their websites to improve usability, and cookies cannot harm your files or increase the risk of viruses on your computer.
 

What do we use cookies for?


Many functions on a website depend on a cookie being placed when a user visits a website ‒ above all, we therefore use cookies in order to have a functional website. In addition, we make use of both first-party and third-party cookies in order to improve the user experience on our website and offer relevant marketing. When a third-party cookie is placed, this means that we have allowed a third party, such as a social media, Google Analytics or the like, to place a cookie in your browser when you visit our website. We do not see data that is collected in this way.
 

On our website, we use the following types of cookies:


Necessary/Technical
Technical cookies are necessary in order for the vast majority of websites to work as they have to. As the name suggests, they only have technical significance and thus no impact on your privacy, as they do not register what you search for on other websites

Functional
Functional cookies are used to remember your user preferences by remembering the choices and settings you make on the website, these can for example be your preferences in terms of language and font size.

Statistical
Statistic cookies are used to optimise design, usability and efficiency of a website. The information collected can, for example, be incorporated into analyses of which information is the most popular on the website, so we can gain awareness of what on the website should be easy to find.

Marketing
Marketing cookies collect information by following you on the individual websites you visit, and can be said to record the digital footprints you leave. Marketing cookies are therefore “tracking cookies”. The information collected is used to create an overview of your interests, habits and activities in order to show you relevant ads for things you have previously shown interest in. This way, you get more targeted content, for example in the form of suggested information, articles and ads.
 

Overview of cookies

  

You can always delete cookies or withdraw your consent

You can block or delete cookies on this website by withdrawing your consent or disabling cookies in your browser settings. However, you should be aware that if you opt out of or delete cookies, some functions or services may no longer be usable. You always have the option of withdrawing your consent to cookies by clicking here

You also always have the option of blocking or deleting cookies in your browser. Remember that if you use multiple browsers, you have to delete or block cookies in all browsers.